Shipping policy

Last updated: October 12, 2026

Thank you for choosing Petcetera™ for your premium pet essentials. We're committed to getting your order to you and your pets quickly and safely.

PROCESSING TIME
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with a tracking link once your order has shipped.

SHIPPING RATES & DELIVERY ESTIMATES
We offer free shipping on all orders, with no minimum.

Free Standard Shipping: 3–5 business days after your order ships.
Most orders arrive within 4–7 business days from the date you place them.

DOMESTIC SHIPPING
We currently ship within the United States. Please make sure your shipping address is correct at checkout. Petcetera™ is not responsible for orders sent to an incorrect address entered by the customer.

ORDER TRACKING
Once your order ships, you will receive a confirmation email with your tracking number.

LOST OR DAMAGED SHIPMENTS
If your package appears lost or arrives damaged, contact us right away at (917) 600-2914 or hello@petceteranyc.com. We'll reply within 24 hours and arrange a replacement or refund.

HOLIDAYS & DELAYS
Shipping times may be longer during peak seasons or federal holidays. We will let you know about any significant delays.

CONTACT US
Petcetera™
New York City, NY 10025-3865
(online store, no walk-in location)
Phone: 917-600-2914
Email: hello@petceteranyc.com