Shipping policy

Last updated: September 7, 2026

Thank you for choosing Petcetera™ for your premium pet essentials. We are dedicated to ensuring your order reaches you and your pets with the care our boutique standards require.

PROCESSING TIME Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with a tracking link once your order has shipped.

SHIPPING RATES & DELIVERY ESTIMATES We're pleased to offer free shipping on all orders — no minimum required. We ship via insured carriers to ensure safe arrival:

Free Standard Shipping: 3–5 business days

Delivery estimates begin once the order has been processed and shipped, not from the date the order was placed.

DOMESTIC SHIPPING We currently ship to all addresses within the United States. Please ensure your shipping address is accurate at checkout; Petcetera™ is not responsible for orders sent to incorrect addresses provided by the customer.

ORDER TRACKING Once your order ships, you will receive a confirmation email with your tracking number.

LOST OR DAMAGED SHIPMENTS If your package appears lost or arrives damaged, contact us immediately at +1 (917) 600-2914 or hello@petceteranyc.com and we will resolve it promptly.

HOLIDAYS & DELAYS Shipping times may be extended during peak seasons or federal holidays. We will notify you of any significant delays

CONTACT US
Petcetera™ New York City, NY 10025-3865
Phone: 917-600-2914
Email: hello@petceteranyc.com